Consumer Reports stops recommending Microsoft's 'unreliable' Surface lineup

Consumer Reports stops recommending Microsoft's 'unreliable' Surface lineup

Consumer Reports stops recommending Microsoft's 'unreliable' Surface lineup

This failure rate is the worst in the industry by far among mainstream PC makers, the publication says, and as a result, it is pulling its "recommended" designation for all Surface products.

They conducted a survey of 90,000 Surface users and have found out that 25% face problems with their devices within two years of usage.

Consumer Reports recently conducted a survey of almost 91,000 people who bought new laptops and tablets between 2014 and the beginning of 2017. They include the Microsoft Surface laptop (both the 128 GB and 256 GB models) and the Microsoft Surface Book (128 GB and 512 GB models). That being said, Consumer Reports carries a lot of weight with its ratings and this report will likely have a serious impact on sales.

Consumer Reports said that responses to its annual survey revealed that consumers weren't pleased with their Microsoft products during the lifetime of ownership. The latest rumour is now suggesting that Microsoft might be holding on the Microsoft Surface Smartphone until 2018.

Are you looking for a little more rugged edge to your shiny new Surface Laptop? The Surface Pro 4 had marked problems with entering sleep modes, leading to low battery life, the Surface Book had hinge problems, and the Surface Pro 3's battery life deteriorated badly previous year.

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To be completely fair to Microsoft I do lug it to classes nearly daily but I am as gentle with it as I would be with a baby and nearly all of my devices except my current surface book has had issues.

Apple was found to have the most reliable devices.

Unsurprisingly, Microsoft doesn't like the findings.

Consumer Reports said its buying recommendation withdrawal applies to several Microsoft laptops as well as Surface two-in-one devices with detachable keyboards. "We don't believe these findings accurately reflect Surface owners' true experiences or capture the performance and reliability improvements made with every Surface generation".

Consumer Reports published its reliability study today and has already been picked up by most major sites, including Reuters. Instead, Microsoft forced Surface Pro 3 owners to pony up $450 for a refurbed unit. Within the Surface product family, Microsoft also sells the Surface Laptop, which features a traditional clamshell laptop design.

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