Computer glitch in booking system sparks worldwide flight delays

Computer glitch in booking system sparks worldwide flight delays

Computer glitch in booking system sparks worldwide flight delays

PLANE passengers at a more than 100 worldwide airports are suffering major disruptions after computer check-in systems crashed.

Singapore's Changi airport said via Twitter that a technical problem affecting some operators was holding up the check-in process, with boarding passes having to be issued manually.

A spokesperson said: "It was the reservation check-in system". Although the network problem has been resolved by Amadeus, airports are cautioning customers that the backup may linger as providers try to get back on track.

'We are working closely with our airlines to help resolve the issue as quickly as possible.

As the software is used by the airlines and not by airports, the problem spread fast across the world.

The outage was reported when a programme, known as Altea and developed by a company called Amadeus, encountered problems.

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One passenger tweeted saying: "If your entire system is down at REAGAN airport in DC, does that mean the planes aren't leaving on time?"

Heathrow Airport has confirmed that airlines at terminals 2, 3 and 4 have been experiencing systems problems.

A spokesperson for the airport told Channel NewsAsia that airlines affected include Singapore Airlines, Qantas and Lufthansa.

Long check-in lines were a common sight for passengers all over the world Thursday. "We apologise for any inconvenience this may cause". "The action is ongoing with services gradually being restored".

Amadeus would not say how many airlines or airports were affected though reports cited airports around Europe and parts of the United States as being affected.

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