Indiana Hotel Sued After Charging Couple $350 Over Negative Online Review

Indiana Hotel Sued After Charging Couple $350 Over Negative Online Review

Indiana Hotel Sued After Charging Couple $350 Over Negative Online Review

At the time of Arthur's stay, the hotel's website said if any guest writes a negative public review without giving proper time for employees to fix it, they could charge a guest an extra $350.

A Brown County hotel is in some hot water after a woman says she was charged $350 for writing a negative review after her stay past year. The lawsuit also stated that the hotel did not provide physical copies of the policy to customers and didn't post it in public areas.

The suit allegedly that the policy, that was in place from September 2015 until November 2016, said: "Guests agree that if guests find any problems with our accommodations, and fail to provide us the opportunity to address those problems while the guest is with us, and/or refuses our exclusive remedy, but then disparages us in any public manner, we will be entitled to charge their credit card an additional $350 damage".

Though the incident occurred in March 2016, the case was recently picked up by the Indiana Attorney General's office, which alleges the hotel violated the state's Deceptive Consumer Sales Act, WRTV reported. Furthermore, the lawsuit alleges that guests were not warned of the hotel policy beforehand.

"That scared me to death", said Arthur to Call 6. The room, she said, smelt like sewage and was left to Arthur to clean up.

"So I checked the bed, and I found hairs, dirt, so I wasn't insane about that either".

"I was honest", said Arthur.

After their stay at the nightmarish hotel was over, the couple received an email from the owner asking for a review.

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An emailed response said they had passed on RTV6's inquiry to management.

Abbey Management has yet to release a statement on the matter.

A number listed for him was disconnected, and an email to Szakaly bounced back. Arthur said she cleaned the room herself, and when it was time to leave, she couldn't find a staff member issue a complaint.

A hotel customer was hit with a higher bill because she left a bad review about her stay.

Contact information and the website for the Abbey Inn and Suites has since been taken offline.

The Indiana attorney general's office says consumers should never fear about telling the truth about companies or businesses.

Mike Blumenthal at, a platform that helps companies gather customer feedback, called the allegations about Abbey Inn "egregious".

Arthur says she just wants her $350 back and hopes the state's lawsuit will send a message to consumers who post online reviews.

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